How do I place an order?
You can place your order directly through our website by selecting your preferred product and adding it to your cart. Once you complete checkout, you’ll receive an order confirmation email.
Can I track my order?
Yes. Once your order has been dispatched, a tracking link will be sent to your registered email address.
Need help with an order?
Contact our support team at info@paziashop.co.tz or call us during working hours.
Where do you deliver?
We deliver across Tanzania, including Dar es Salaam, Arusha, Mwanza, and other major cities.
How long does delivery take?
Standard delivery takes 2–5 working days depending on your location. Custom or bulk orders may take longer.
Delivery charges
Delivery costs are calculated based on your location and will be displayed during checkout.
What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging.
How do I request a return?
Send us an email at info@paziashop.co.tz with your order number and reason for return. Our team will guide you through the process.
Refund process
Refunds are processed within 3–5 working days after receiving and verifying the returned item.
How do I measure for curtains or blinds?
We provide a detailed measuring guide to help you get perfect sizes for your windows. You can also request a visit from our fitting team.
Do you offer installation services?
Yes. Our professional team can deliver and install your blinds or curtains on-site at an affordable fee.
Care instructions
Clean your curtains using mild detergents and avoid strong chemicals to maintain fabric quality.
How do I create an account?
Click the “My Account” link at the top of the page and register using your email and password.
What if I forget my password?
Use the “Forgot Password” option on the login page to reset your password instantly.
Can I update my details?
Yes, log in to your account and update your contact or shipping details anytime.
What is Made to Measure?
Our Made to Measure service allows you to order custom-sized curtains and blinds tailored to your window dimensions and preferred fabric.
How do I request a custom order?
Visit our Made to Measure section and enter your measurements. You can also contact our team for help with measuring.
How long does production take?
Custom-made products typically take 5–10 working days before delivery.